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Evidence Guide: ICTSAS415 - Optimise ICT system performance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTSAS415 - Optimise ICT system performance

What evidence can you provide to prove your understanding of each of the following citeria?

Identify areas of poor performance

  1. Collect system performance data during various usage conditions and times, using available technical tools
  2. Evaluate the collected system performance data related to organisational benchmarks and client feedback to identify areas of poor performance
Collect system performance data during various usage conditions and times, using available technical tools

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the collected system performance data related to organisational benchmarks and client feedback to identify areas of poor performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate methods to improve system performance

  1. Identify options to improve performance through discussing the system performance findings with appropriate person and accessing technical resources
  2. Create a report for appropriate person, including cost analysis and identified options for alternative courses of action designed to measurably improve performance
  3. Present report to appropriate person for decision as to preferred course of action
Identify options to improve performance through discussing the system performance findings with appropriate person and accessing technical resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create a report for appropriate person, including cost analysis and identified options for alternative courses of action designed to measurably improve performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present report to appropriate person for decision as to preferred course of action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop an implementation plan for system optimisation

  1. Develop a plan for implementing the approved optimisation, with prioritised tasks and minimum disruption to clients
  2. Factor project budget and staff availability into the implementation plan
  3. Submit the implementation plan to the appropriate person for approval and revision, if necessary
Develop a plan for implementing the approved optimisation, with prioritised tasks and minimum disruption to clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Factor project budget and staff availability into the implementation plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit the implementation plan to the appropriate person for approval and revision, if necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify system to optimise performance

  1. Install or configure system components according to installation procedures and organisational guidelines, following the implementation plan
  2. Measure and record the change in performance resulting from the system modification to assess that the required level of optimisation has been achieved
  3. Update appropriate documentation according to organisational guidelines to reflect the system optimisation
Install or configure system components according to installation procedures and organisational guidelines, following the implementation plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measure and record the change in performance resulting from the system modification to assess that the required level of optimisation has been achieved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update appropriate documentation according to organisational guidelines to reflect the system optimisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor ongoing system performance

  1. Implement and maintain a performance register
  2. Review and assess benchmarks and performance regularly with the work team to enable timely optimisation and updates
Implement and maintain a performance register

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and assess benchmarks and performance regularly with the work team to enable timely optimisation and updates

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify areas of poor performance

1.1 Collect system performance data during various usage conditions and times, using available technical tools

1.2 Evaluate the collected system performance data related to organisational benchmarks and client feedback to identify areas of poor performance

2. Investigate methods to improve system performance

2.1 Identify options to improve performance through discussing the system performance findings with appropriate person and accessing technical resources

2.2 Create a report for appropriate person, including cost analysis and identified options for alternative courses of action designed to measurably improve performance

2.3 Present report to appropriate person for decision as to preferred course of action

3. Develop an implementation plan for system optimisation

3.1 Develop a plan for implementing the approved optimisation, with prioritised tasks and minimum disruption to clients

3.2 Factor project budget and staff availability into the implementation plan

3.3 Submit the implementation plan to the appropriate person for approval and revision, if necessary

4. Modify system to optimise performance

4.1 Install or configure system components according to installation procedures and organisational guidelines, following the implementation plan

4.2 Measure and record the change in performance resulting from the system modification to assess that the required level of optimisation has been achieved

4.3 Update appropriate documentation according to organisational guidelines to reflect the system optimisation

5. Monitor ongoing system performance

5.1 Implement and maintain a performance register

5.2 Review and assess benchmarks and performance regularly with the work team to enable timely optimisation and updates

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify areas of poor performance

1.1 Collect system performance data during various usage conditions and times, using available technical tools

1.2 Evaluate the collected system performance data related to organisational benchmarks and client feedback to identify areas of poor performance

2. Investigate methods to improve system performance

2.1 Identify options to improve performance through discussing the system performance findings with appropriate person and accessing technical resources

2.2 Create a report for appropriate person, including cost analysis and identified options for alternative courses of action designed to measurably improve performance

2.3 Present report to appropriate person for decision as to preferred course of action

3. Develop an implementation plan for system optimisation

3.1 Develop a plan for implementing the approved optimisation, with prioritised tasks and minimum disruption to clients

3.2 Factor project budget and staff availability into the implementation plan

3.3 Submit the implementation plan to the appropriate person for approval and revision, if necessary

4. Modify system to optimise performance

4.1 Install or configure system components according to installation procedures and organisational guidelines, following the implementation plan

4.2 Measure and record the change in performance resulting from the system modification to assess that the required level of optimisation has been achieved

4.3 Update appropriate documentation according to organisational guidelines to reflect the system optimisation

5. Monitor ongoing system performance

5.1 Implement and maintain a performance register

5.2 Review and assess benchmarks and performance regularly with the work team to enable timely optimisation and updates

Evidence of the ability to:

analyse system performance and document a plan to improve performance

modify and tune the system to keep the system balanced and performing well.

Note: Evidence must be provided for at least TWO organisations or occasions.

To complete the unit requirements safely and effectively, the individual must:

analyse business scheduling requirements, including the role of stakeholders and the degree of stakeholder involvement

compare and contrast current industry standard hardware and software monitoring tools, and how to interpret information produced from monitoring

describe optimum system performance, change-control procedures and theoretical concepts

analyse one or more change management tools

discuss quality assurance practices with regard to proposed changes to information and communication technology (ICT) systems

analyse current system functionality and describe the key features and functions of the system under modification.